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Network Infrastructure Services

System Integration

Due to rapid changes in IT technologies, constant upgrade is necessary in order to increase productivity and stay ahead. We have all the IT expertise required to provide our customers with cost-effective solutions that integrate various applications to their existing hardware and software infrastructure and optimize the use of their IT resources.

Network Solution
As the computer network is becoming more and more important for almost every organization, a reliable, available, secure, scalable network is very important. Any downtime or interruption may cause a company to lose money. We provide the network solution from simple to sophisticated architectures based on each customer’s business requirements to ensure their network can meets their current as well as future business needs.

Our network solution includes setup and installation of LAN, wireless LAN, WAN (Leased line, ISDN, Frame-relay etc). In addition, we perform network monitoring, network administration and performance fine-tuning for your network.

• Network Design

• Network Implementation

• Network Monitoring and Tuning

System Migration/Relocation
Due to complexity of network systems, it is very important that your system migration and relocation tasks are carried out by trained engineers who have in-depth knowledge on major technologies. The System/Network service team members in Silk Technologies are well trained in latest technologies such as HP, Cisco, Microsoft, Linux, Lotus Notes etc in order to deliver best services to customers on a timely basis.

• Network migration including LAN/WAN

• Server Operating System migration

• Internet server migration including e-mail, web server etc.

• System Platform migration

Server Management
Many organizations are making use of Client/Server network architecture. In this kind of network infrastructure, the server is often the most critical part in the entire network. Our experienced engineers follow industry best practices in deploying reliable and robust server environment to ensure maximum network availability.

• Event detection and notification

• Fault isolation and resolution

• Preventive maintenance

• Standardized operating environment

• Software distribution

• Asset management

• System and network configuration

• Printer configuration

• User administration

• Move/Add/Change coordination

• Backup and restore management

• Performance and capacity management

• Performance troubleshooting

• Information reporting

Network Security
Security is becoming more and more important in the organization’s network. As the network security in today's heterogeneous IT environment requires a wide range of in-depth technical skills, you will require the expertise and the know-how to implement not only a secure but also a robust firewall security system. At Silk Technologies, our certified security specialist will identify company’s objectives and perform in-depth analysis on your current risks exposure and advise on the various security options that best fit your company's needs.

• Firewall deployment

• Intrusion detection

• Secure remote access & Authentication

• Secure network management

• Virtual Private Network

Consultation Services
As the overall information systems become increasingly complex, sustaining an acceptable level of services becomes more challenging. Companies are constantly on a lookout for technologies or solutions to help them maximize their potential. We provide an entire project lifecycle management from the initial planning, definition of scope, design, and implementation and through the ongoing support. This service complements the customer's in-house IT staff by providing domain experts and proven methodologies to manage the overall project lifecycle.

• Project Management

• Network Management

• Maintenance Service Management

• Network Security & VPN

• Network Performance Audit

Maintenance
Today’s IT infrastructure are often cross-platform and involving products from different vendors. It is often expensive for organizations to maintain complex network by themselves. Silk Technologies provides our customers with cost effective hardware and software support packs that is designed to see users through application problems and minimum system downtime. With this strong and cost effective IT support, customers can really concentrate to their core business activities and maximum their revenue.

The Hardware and Support Service includes the following:

• Local Area Network Maintenance

• Data Communication Maintenance

• Extended Warranty

• Mission Critical Support

• Phone-in assistance

• Flexible call submittal

• Class problem notification

• Remote hardware support

• On-site hardware support

• Escalation management (hardware)

• Software media and updates

• Online electronic support Preventive maintenance

• Patch level review

• System release planning

• Information reporting

Please note that information contained in this document may be changed without prior notice. Please contact our representatives for the latest information.