Q1.   I have more than one retail outlet.  Is this the right solution for me?

Answer:   Yes, this is the ideal solution for distributed retail sales operations.  Each outlet can be set up as an individual location.

 

Q2.   Does the e-Solution Retail support POS devices?

Answer:   Standard POS devices such as barcode scanner, cash drawer, receipt printer, customer display and customized keyboard are supported.

 

Q3.   I have multiple types of tender method.  Will there be a problem?

Answer:   e-Solution Retail supports user-defined tender methods such as cash, VISA, including gift vouchers.  You can also have up to three tender methods per transactions.

 

Q4.   My cashiers are used to the DOS-based interface.  Will they be able to use the program?

Answer:   You can select to use either the standard or simplified screen.  In addition, transactions can be entered using the barcode scanner coupled with the use of the keyboard.  There is also a function key to activate each function in the program.

 

Q5.   How is data transferred between the head office and the outlets?

Answer:   e-Solution Retail makes use of low-cost communication methods such as dial-up and the Internet to achieve simultaneous data replication.  You can schedule data replication to take place during off operating hours.

 

Q6.   Besides retail sales, can I empower my outlets to carry out other transactions?

Answer:   Yes, you can configure outlets to log in sales orders, collect deposits, perform delivery and invoicing.  Outlets can function as wholesale centers.

 

Q7.   Can I use e-Solution Retail for exhibition sales?

Answer:   You can use it when taking part in exhibitions.  However, you must have a telephone line if you intend to carry out data replication during the exhibition.

 

Q8.   Where else can I deploy e-Solution Retail?

Answer:   You can deploy e-Solution Retail at your sales counters located in departmental stores for capturing of sales performance and customer information.  For this purpose, you may omit the POS devices and install the program on notebook computers that do not occupy too much space.

 

Q9.   How can I ensure that cash collected are correctly accounted for?

Answer:   e-Solution Retail comes with cash reconciliation function that allows cashiers to tally actual cash with the system-recorded amount.  You can make use of this functionality during change of shifts to ensure proper handling over of duty.

 

Q10.  Can e-Solution Retail deal with refund and goods exchange?   

Answer:   Yes, subject to retail preference settings, you can allow outlets to carry out refund and goods exchange transactions.  

 

Q11.  Can I use e-Solution Retail for retailing of goods with serial number?

Answer:   e-Solution Retail supports inventory items with serial and batch numbers.  You can keep track of serialized items sold.

 

Q12.  I have goods on consignment from suppliers.  I also have suppliers who set up counters at my premises.  All I do is collect the cash when customers buy the goods.  Can e-Solution Retail handle these situations?

Answer:   Yes, e-Solution Retail supports consignment goods and concessionaire and hence able to handle such arrangements.

 

Q13.  Sometimes I run promotions by offering items at special prices.  Does e-Solution Retail cater to that?

Answer:   You can set up promotions and define their effective period.  Prices for items on promotion can also be defined.  During the promotion period, e-Solution Retail pulls the promotion prices as the selling price for affected items.

 

Q14.  Sometimes I sell two or more items as a bundle.  Can e-Solution Retail handle this? 

Answer:   Yes, you can create kits made up of the items you intend to bundle together. 

 

Q15.  How can I ensure that there are sufficient stocks at my outlets?

Answer:   For each outlet, you can define the replenish level and quantity for each product item based on its sales performance.  You can then run a report to determine which items need to be replenished.

 

Q16.  Can I change the design of the retail sales receipt?  

Answer:   e-Solution Retail comes with a receipt that can readily be used.  However, you can request your consultants to make modification to it during implementation.