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|||||  Communication Management

 

Key Features

 

Address Book

SilkTech Communicator Lite and Premier editions come with a built-in address book that allows you to store your contacts.  Contacts can be imported into the address book from text files and spreadsheets.  In addition, the address book allows you to include or exclude contacts from mailing lists.

 

Enterprise Application Interface

Besides automating message sending with its scheduling features, SilkTech Communicator further allows you to automate the contents of your messages with its Enterprise Application Interface.  This features enables the program to directly access your enterprise databases to extract the relevant data without exposing the other data fields.  You can also create calculated fields in your messages when extracting data from your enterprise database.

 

Message Template Designer

SilkTech Communicator comes with a Message Template Designer that enables you to create and store different messages for different purposes, and use them repeatedly.  You can also group your messages into user-defined groups.  In addition, it comes with 10 predefined ready-to-use message templates as well as 4 predefined message groups.  The Message Template Designer features functionalities such as text, image and font support, formatting of message sections such as page header, group header, message body, footer, totals, etc.  You can also create new messages by copying from existing message templates. 

 

Broadcast List Manager

Broadcast List Manager allows you to create and maintain lists of recipient for different messaging purposes.  It is equipped with filtering capability that selects recipients based on message content, and is able to select a fixed number of recipients based on ascending or descending order.  You will also be able to preview message layout for the selected recipients with or without the message content.

 

Broadcast Schedule Manager

Broadcast Schedule Manager handles the scheduling of messages with its advanced scheduling capabilities.  You can setup messages to be sent on periodic basis such as daily, weekly, monthly, quarterly and yearly.  Files can also be attached for e-mail messages.  Upon sending messages, notification will be sent to the message owner and all communication activities are logged and reports can be obtained for monitoring purposes.

 

Broadcast Service Monitor

To ensure that all messages reach their recipients, SilkTech Communicator is equipped with a Broadcast Service Monitor which monitors that status of all broadcasting jobs and allows user to manually control jobs where appropriate.  Users may pause and resume any job, as well as start, cancel or restart any job.