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||||| Communication Management
Benefits
Improved Information
Delivery
SilkTech Communicator
combines the use of different communication channels to achieve improved
information delivery. Recognizing that every individual has his
preferred way of communicating, SilkTech Communicator is designed to
support multiple communication channels such as e-mail, fax, SMS etc,
all within a single system, allowing personalised message send to
recipients at the most appropriate method.
In addition, SilkTech
Communicator comes with scheduling and job monitoring features that
automate message delivery and ensure successful and timely delivery of
every message.
Easy Message Preparation
SilkTech Communicator comes with a variety of professional designed
email or fax template. Preparing messages is made easy with its
message template designer that allows both text and images.
Additionally, SilkTech Communicator allows you to automate your message
contents as it is able to place data into customized messages for each
recipient by directly accessing, filtering and extracting relevant data
from your enterprise databases.
Reduce Operating Cost
SilkTech Communicator offers opportunities to reduce operating cost from
both the communication channels it uses and the application areas to
which it is applied.
Leveraging on low-cost communication channels, SilkTech Communicator
enables you to send marketing messages to a more recipients at a lower
cost per recipient. SilkTech Communicator also provides cost
savings and effectiveness in various application areas. For
example, the most suitable channel can be selected for each recipient to
ensure effectiveness in communication. Also, administration cost
can be reduced with the automation of preparing and sending statement of
accounts and other messages to customers via the system.
Centralized Communication Management
SilkTech Communicator comes in Lite, Standard and Premier editions which
can be used by organizations ranging from small enterprises to large
corporate according to their communication requirements.
With
SilkTech Communicator’s support for multiple communication channels and
ability to store contacts and messages, you can have a centralized
control over your communication resources, avoiding the need to store
and maintain multiple sets of contacts and messages in different medias
and formats.
Broad Application Area
As a messaging and information
delivering tool, SilkTech Communicator can be employed for a wide range
of application areas from sales, marketing, CRM, to business operations
and administration purposes. Typical application areas include:
Sales & Marketing
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Sending company newsletter, press release, marketing
and sales promotion.
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Conveying seasons greeting, removal notices, Thank
you notes.
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Sending seminar invitation and confirmation note
Business Operation
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Announcing new product arrival, price updates, change
in business arrangement and new policy.
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Automate customer billing process by sending
different payment reminder with different aging status.
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Automatically sending regular statement of accounts
or other admin messages with dynamic data to customers.
Enterprise Communication
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Sending messages or notification to employees on
company-related issues.
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Regular and recurring information, such as payment
advice, deliver to staff in different group/department.
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